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Terms & Conditions

Our standard Terms & Conditions and Privacy Notice govern any interaction or transaction carried out with Trimline Group.
1. Definitions

(a)The ‘Supplier’ means Trimline Group Ltd, its agents and assigns.

(b)The “Purchaser” means the individual, individuals, firm or company purchasing goods from or otherwise dealingwith the Supplier;

(c)The “Goods” means any and all items supplied by the Supplier to the Purchaser.

2. Application of Terms

(a)All quotations and price lists are given and all orders are accepted on these terms which supersede any other terms in the Supplier’s catalogue or elsewhere, and shall override and exclude any other terms stipulated or referred to by the Purchaser whether in his order or in any negotiations, and any course of dealing established between the Supplier and the Purchaser. All orders hereafter made by the Purchaser shall be deemed to be made subject to these terms.

(b)No modification of these terms shall be effective unless specifically accepted in writing and signed by one of the partners in the Supplier.

(c)Machine Hire Repair and other Services are also subject to Trimline Conditions of Service, copies of which are available on request.

(d)All personal data will be processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) , the Data Protection Act 2018 , and the suppliers Privacy Notice Privacy Policy.

3. Representations

The Supplier shall be under no liability whatsoever resulting from or arising out of or in connection with or in relation to any statement report or other representation made by any of its partners servants or agents before the contract between the Supplier and the Purchaser was entered into, unless the Purchaser shall give notice in writing to the Supplier before the contract is entered into that it intends to rely on any such statement report or other representation.

4. Refusal of orders

The Supplier reserves the right to accept or refuse any order given on the basis of its quotation or otherwise and in the event of the refusal of any order the Supplier shall not be liable for any loss or damage arising therefrom or in connection therewith or in relation thereto.

5. Quantities

Some items sold by the Supplier are sold by weight based upon the Supplier’s experience and knowledge that those items when sold by weight will equal a certain quantity. In cases where a Purchaser orders a quantity of such items which are sold by weight the Supplier gives no guarantee or warranty that the precise number of items will be supplied.

Many products are supplied to the Supplier by manufacturers in pack quantities. The Supplier gives no guarantee or warranty that such quantities are accurate and accepts no responsibility for any discrepancies. Any pack quantities stated are approximate and may change without notice.

6. The Goods

(a)The Supplier undertakes to replace or repair free of charge any Goods supplied which are defective in material or workmanship always provided that :

(i)whether or not Goods are defective in material or workmanship shall be for the sole decision of the Supplier;

(ii)the Supplier’s undertaking shall only apply in respect of Goods in respect of which a complaint is received by the Supplier within three days of delivery to the Purchaser. Any goods in respect of which this condition applies shall be returned to the Supplier in its original packaging within fourteen days of delivery to the Purchaser.

(b)The Supplier shall be under no liability to the Purchaser whatsoever other than that set out in (a) above. Without prejudice to the generality of the foregoing, the Supplier shall be under no liability for any consequential losses howsoever arising.

(c)All conditions, warranties, terms, undertakings and obligations implied by statute, common law, custom, trade usage or otherwise (including without prejudice to the generality of the foregoing, any implied condition, warranty or undertaking as to correspondence of the goods with any contract description given, merchantable quality or fitness for any particular purpose) are hereby wholly excluded

(d)Without prejudice to the generality of the foregoing, the Supplier shall have no responsibility for providing any guard or protection necessary to comply with any statutory requirements in connection with any of the Goods.

(e)Changes may occur to sizes and specifications of goods and in this event the Supplier may provide an approximate equivalent.

7. Indemnity

The Purchaser hereby undertakes to indemnify and keep indemnified the Supplier its servants and agents against all costs, damages, expenses, penalties, losses and other liabilities whatsoever, including, but without prejudice to the generality of the foregoing, liability for personal injury and death, damage to property and consequential losses, incurred as a result of or arising from or in connection with or in relation to any act, omission, word or deed, whether or not negligent, of the Supplier its servants or agents in pursuance of the supply of Goods hereunder.

8. Prices, Quotations and Payments

(a)Goods will be invoiced and shall be paid for at the prices ruling at the time of despatch. The price list provided by the Supplier is for guidance only and all prices and quotations are subject to variation at any time without notice to the Purchaser. Unless otherwise stated all prices in the catalogue are exclusive of VAT.

(b)Payment is due at end of month following date of invoice. If payment in full is not received by such date, the Supplier reserves the right to charge interest on the outstanding balance at 3% above Barclays Bank base rate, or the statutory rate of interest if higher. Interest may be charged from invoice date.

(c)The Supplier reserves the right to demand payment of the price at any time.

(d)The supplier shall be entitled to recover all fees, commissions and other payments incurred from third parties in respect of recovery of any overdue Debt owed by the Purchaser. The Supplier shall also be entitled to a fee of 1% of the Outstanding Debt with a minimum fee of £40.00 to recover the Supplier’s internal overheads in following up the outstanding debt.

9. Small Orders

Orders for Goods for which the total price is under £100.00 excluding VAT are subject to a carriage and packing charge. Minimum order level subject to change is at present £15.00 excluding VAT + delivery.

10. Retention of Title

(a)The title and property in the Goods, including full legal and beneficial ownership, shall not pass to the Purchaser until all sums owed to the Supplier on any account whatsoever have been paid for in full in cash or cleared funds. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the Supplier and the Purchaser. Until such time the Purchaser agrees:

(i)to insure the good against the usual risks with an insurance company of repute.

(ii)to keep and retain the goods free from any charge, lien or other encumbrance thereon.

(iii)if the Purchaser shall sell the Goods that all monies and consideration received either before or the onsets of any act of insolvency are held in trust for the Supplier as bailee.

(iv)if so required by the Supplier to register a formal charge in favour of the Supplier in the form recognized by the Companies Acts.

(b)In the event that the Purchaser shall purchase further goods or shall incur any other debt in the future then the Purchase irrevocable agrees that the provisions of clause shall apply to any Goods previously supplied by the Supplier notwithstanding that full payment shall already have been received.

(c)The representatives of the Supplier shall be entitled to all rights of access to the Premises of the Purchaser where the goods are stored or the Supplier believes the Goods to be stored for the Purpose of repossessing the Goods.

(d) The Purchaser shall store the Goods separately from other goods or shall in some other way ensure that the goods are readily identifiable as the property of the Supplier. In the case of fungible Goods, any goods which match the invoice description shall be regarded as the property of the Supplier.

11. Delivery & Risk

(a)Unless otherwise stipulated and subject to Clause 2(b) above all Goods for delivery will be despatched by the conveyance of the Supplier’s choice. Where the purchaser requires a different means of conveyance any cost must be paid by the Purchaser.

(b)Whilst every effort will be made to avoid delay no responsibility is undertaken for meeting any specific delivery dates. Accordingly no liability will be accepted for any direct or indirect loss which may be caused by delayed delivery.

(c)Risk in the Goods shall pass to the Purchaser on delivery.

(d)The Supplier reserves the right to chargE carriage to all destinations outside mainland England and Wales.

(e)Claims for damaged or missing goods may only be accepted if signed as such on receipt, and confirmed in writing enclosing a copy of the delivery note within three days.

(f)The supplier reserves the right to charge a haulage and packing charge on the following goods:- Electrical items weighing 30kg or over, tile adhesives, grouts, floor screeds and similar products, Dukkaboard and accessories. This may be imposed irrespective of the order value.

(g)The ‘Free 6 Hour Delivery’ service is a promotion offered for deliveries to the local area, which is subject to type and quantity of goods ordered, postcode, account status, time of day and vehicle availability. The Supplier reserves the right to withdraw or make a charge for this service.

12. Returned Goods

(a)Subject to (d) below, Goods may be returned to the supplier for credit or exchange for up to ten working days after the date of delivery provided that the delivery note or invoice number is quoted.

(b) Save for Goods returned under clause 6(a) above, returned Goods will only be accepted by the Supplier if they are in a sound and resaleable condition. Whether Goods are sound and resaleable shall be for the sole decision of the Supplier. Any goods which the Supplier deems to be not re-saleable will only be returned to the Purchaser at the specific request of the Purchaser and at the Purchaser’s expense. Notwithstanding the discretion of the Supplier in deciding whether goods are sound and resaleable, goods will not be deemed resaleable if they are returned in anything but their original packaging or the quantities of the goods returned are different from those originally supplied. It is the responsibility of the Purchaser to ensure returned goods are well packed as credit may be refused for goods damaged on the return journey.

(c) Where goods returned for credit or exchange are goods which have been supplied in boxes or in quantities credit notes or exchange of goods will only be given if the goods are returned in their boxes and/or in the same quantities supplied to the Purchaser. Credit notes will normally only be issued if the Suppliers Collection Note has been issued to the Purchaser.

(d) Save for goods returned under clause 6(a) above, Trimline reserves the right to make a charge for handling and restocking equal to 35% of the sale price of the goods returned plus the return carriage charge.

(e) Goods especially obtained for the Purchaser may not be returned for credit or exchange.

(f) When making a request to return products to us it should be made within the following timescales:

Shortage and damaged goods 24 hours if signed such on receipt

Picking errors (i.e. wrong goods) 3 working days Faulty goods 3 working days

Goods no longer required 10 working days

You should always obtain a signature (i.e. proof of collection) from the person collecting goods for return.

13. T-Points

1.The following terms, along with the Trimline Group Privacy Notice, shall govern the ‘Trimline T-Points Reward Scheme’.

2.Trimline Group reserve the right to end the reward scheme, change the value of the rewards and/or the level of reward tiers at any time without prior notice.

3.Trimline Group reserve the right to vary or amend these terms and conditions from time to time without giving prior notice for legal, regulatory, business or policy reasons. In the event that you continue to participate in the reward scheme following any such changes you shall be deemed to have accepted the varied or amended terms.

4.Members of the reward scheme must be:

  • (a)Be a registered trade account user, whether a sole trade, corporate or partnership;
  • (b)Over 18 years of age;
  • (c)Live in the United Kingdom.

5.Trimline Group reserves the right to refuse to issue, withdraw or cancel any member's reward scheme membership (and cancel any T-Points on such Member's account) in the event that there is (or Trimline Group reasonably believes there to be):

  • (a)Any breach or attempted breach of these terms by the member and/or any of its employees
  • (b)Any abusive, aggressive or otherwise offensive behaviour by the member and/or any of its employees towards Trimline Group or its employees;
  • (c)Any theft or fraud (or attempted theft or fraud) including supplying misleading or false information in relation to any scheme application perpetrated by the member and/or any of its employees;

6.In the event that a member’s credit trade account is suspended for whatever reason, T-Points cannot be redeemed until the suspension has been removed.

7.Access to the Trimline T-Points reward scheme will be granted to the account number associated with the main invoicing address, held on file. Each employee of the members company will be deemed authorised to use the reward scheme and redeem T-Points. Members are responsible for its employees use of the reward scheme, and Trimline Group accepts no responsibility for any misuse of the reward scheme by the employees of the members account. The member shall notify Trimline Group if an employee be no longer authorised by the member to use the reward scheme.

8.The Trimline T-Points rewards scheme is not available to trade credit accounts that have existing rebate structures agreed with their Trimline Group account representative and/or accounts with other such pre-arranged special rates or discounts.

9.Trimline T-Points will be earned every time a member purchases goods on account. For every £1 (GBP) spent a member will earn 1 T-Point. Spend figures are rounded down to the nearest integer. T-Points balances can only be checked online, by logging into the members online account area.

10.A minimum of 2500 T-Points must be accrued in order to obtain the first reward tier. Subsequent reward tiers can be accessed by accruing the required number of T-Points for entering that tier.

11.T-Point balances will be updated at the end of each month and are based off the trade account spend figures held within Trimline Group.

12.Trimline Group reserves the right to edit a members T-Points balance as they see fit, i.e credit in the event of attending a trade show, receiving a customer review, referral or special-order promotions etc, or debit in the case of incorrect calculation, returned goods, queried account spend or any other reason at the discretion of Trimline Group.

13.If items are purchased on account, then returned for credit, the members T-Points balance will be adjusted. T-Points will be deducted from the current T-Points balance at the rate of 1 T-Point for every whole pound refunded. Reward items will not be issued to trade accounts that go outside the agreed account credit limit terms. Any reward items that are wrongfully redeemed, remain the property of Trimline Group and must be returned.

14.Rewards can be purchased online by redeeming the exact number of T-Points quoted for that reward product. T-Points can only be redeemed against products online, cannot be redeemed against any other items, products or credit account balances, and do not hold any other monetary value. Redemption reward items will be sent to the invoicing address held on file and Trimline Group takes no responsibility for lost or damaged redemption reward items.

15.Trimline T-Points must be redeemed 12 months from the end of the month during which the goods have been collected or delivered. Trimline T-Points expire 12 months after they are earned, and this maybe without notice. Trimline Group may terminate any member's reward scheme membership where the relevant member does not use its scheme account for a period of 1 year or more.

16.Members may terminate their membership of the reward scheme at any time by calling our Customer Services department. Upon termination of your membership, Trimline Group shall close such member's account and cancel any T-Points accrued on such account at the point of termination.

17.By registering for and/or participating in the reward scheme you are confirming that you accept these Terms and that you agree to comply with them. By participating in the reward scheme, you are giving your consent to receiving marketing related communications about the Trimline T-Points reward scheme in accordance with our Privacy Notice. If members opt out of marketing communications this will not apply to notices of important changes to the reward scheme such as terms and conditions updates or reward scheme management communications, but will stop notifying members of expiring T-Point balances and redemption requests etc.

14. The use of this website is subject to the following terms of use

(a)The content of the pages of this website is for your general information and use only. It is subject to change without notice.

(b)This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].

(c)Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

(d)Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

(e)This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

(f)All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

(g)Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

(h)From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

(i)Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

15. This contract is governed by English Law.

© Please note: These Terms & Conditions are Copyright 01.16

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