Refund policy

(a) Subject to (d) below, Goods may be returned to the supplier for credit or exchange for up to ten working days after the date of delivery provided that the delivery note or invoice number is quoted.

(b) Save for Goods returned under clause 6(a) above, returned Goods will only be accepted by the Supplier if they are in a sound and resaleable condition. Whether Goods are sound and resaleable shall be for the sole decision of the Supplier. Any goods which the Supplier deems to be not re-saleable will only be returned to the Purchaser at the specific request of the Purchaser and at the Purchaser’s expense. Notwithstanding the discretion of the Supplier in deciding whether goods are sound and resaleable, goods will not be deemed resaleable if they are returned in anything but their original packaging or the quantities of the goods returned are different from those originally supplied. It is the responsibility of the Purchaser to ensure returned goods are well packed as credit may be refused for goods damaged on the return journey.

(c) Where goods returned for credit or exchange are goods which have been supplied in boxes or in quantities credit notes or exchange of goods will only be given if the goods are returned in their boxes and/or in the same quantities supplied to the Purchaser. Credit notes will normally only be issued if the Suppliers Collection Note has been issued to the Purchaser.

(d) Save for goods returned under clause 6(a) above, Trimline reserves the right to make a charge for handling and restocking equal to 35% of the sale price of the goods returned plus the return carriage charge.

(e) Goods especially obtained for the Purchaser may not be returned for credit or exchange.

(f) When making a request to return products to us it should be made within the following timescales:

• Shortage and damaged goods: 24 hours if signed such on receipt
• Picking errors (i.e. wrong goods): 3 working days
• Faulty goods: 3 working days
• Goods no longer required: 10 working days

You should always obtain a signature (i.e. proof of collection) from the person collecting goods for return.